Cisco Blogs / John Hendrick
John Hendrick
Partner Success Manager
Customer Success Motion
A 23 year Cisco veteran, all of John’s tenure has been dedicated to working with Cisco partners, helping them through the many transitions undergone over the years.
He has been in his present role supporting partner Customer Success Motion for the past two years, and presently leads a team of over 30 people dedicated to helping partners with the transition to a software world.
Articles
BFFs for Life: 4 Ways to Better Align Sales and Customer Success
The evolution of customer success (CS) has changed the dynamics of account management, raising questions as to who owns which parts of the customer relationship. Traditionally, sales guides customers through decision-making and purchase processes while CS focuses on delivering value beyond the initi…
